Earlier this month I had the privilege of addressing the Automotive Press Association in Detroit. I told the journalists there that American auto dealers share the same passion: to serve the needs of the car-buying public as efficiently as we can.
Given the number of people affected and the sensitive type of information exposed, dealers should understand the basics of the breach and what it means for their customers.
I am holding strong to the stance that if factory efforts such as stair-step incentive programs run afoul of everything we and our customers care about, including fairness and transparency, then we are obliged to tell our factory partners that the stairs are merely steps leading directly to the basement.
The August congressional recess presents a rare opportunity to educate our elected officials on our own home turfs and on our key policy issues.