It is my hope that the rest of the industry, including automakers, heed the lessons already learned, and truly listen to what their own customers are telling them about the importance of convenience, flexibility, transparency and fairness in the vehicle sales process.
We want to work with our OEM partners to ensure that the customer satisfaction that is at record levels stays that way.
Increasingly stringent data security and privacy laws mean that technology providers will play a critical role in meeting these requirements for dealerships.
As with most industries, truck sales the rest of the year will be dependent on the ability to control the spread of COVID-19.
During this quarter, retail sales recovered much more quickly than fleet sales from the effects of the COVID-19 pandemic.
Fleet sales were down year-over-year by a whopping 72% in May, while retail sales only fell by 17%.
“Suspend the FET” week is the perfect time for truck dealers and other trucking industry stakeholders to contact House Democrats and ask them to sign the Pappas FET suspension letter.
The COVID-19 pandemic has opened a greater dialogue between automakers and dealers, and we cannot miss this chance for the advancement of the industry that many of us have spent our lives building.