Increasingly stringent data security and privacy laws mean that technology providers will play a critical role in meeting these requirements for dealerships.
On June 25, 2020, the Federal Communications Commission (“FCC”) issued a Declaratory Ruling (“Ruling”) relating to text messages, autodialers, and the Telephone Consumer Protection Act (TCPA).
There have been many reports from healthcare providers, pharmacies, grocers, retailers, utility companies, banks, credit unions and financial service providers, among others, that routine, important customer service calls from are being blocked by the providers because of this protocol. NADA has recently received reports that dealers have also now begun to face these issues on calls made from their dealership.
Many dealers may have seen news stories about the broad privacy and data security regulation coming from the European Union (EU) called the “General Data Protection Regulation” or “GDPR.”