NADA Market Beat: May Sales Show Signs of Recovery

New light-vehicle sales showed signs of recovery in May, with a SAAR of 12.21 million units.

A Message from NADA President and CEO Peter Welch

Racism and discrimination have no place in the car business, or America. We must root them out together. Everyone deserves to be treated respectfully and fairly. Everyone deserves justice, and it pains us to see injustice. When anyone in our family hurts we all hurt, and we are hurting with you.

The ATD Show Must Go On…in 2022

There are some new and exciting changes coming to ATD’s annual Show. The most important change for our members to note is that the ATD Show will not be held in 2021.

Top Google Analytic Reports Dealers Should Know

When COVID-19 shuttered showrooms and kept employees home, digital retailing became a necessity for many auto dealers. But simply conducting sales online is not enough.

NADA Hosts Second Virtual Town Hall Meeting Offering Dealers Latest Updates During COVID-19

While full recovery is months ahead, Chairman Rhett Ricart, and President and CEO Peter Welch addressed dealers during NADA’s second all-dealer virtual town hall on Thursday, May 22.

Comprehensive Planning for Reopening Your Dealership

Reopening dealerships safely requires a comprehensive checklist that includes every aspect of the business: facilities, inventory and employees.

NADA Chairman Says Dealers Are Helping America Get Back to Work

“America’s auto dealers are putting people back to work,” said NADA Chairman Rhett Ricart in a recent video message to dealers, employees and customers.

America’s Truck Dealers Rise to the COVID-19 Challenge

The truck dealers of America have not sat still during COVID-19. Just the opposite: they’ve worked tirelessly to keep employees and customers safe, keep commerce rolling, and support their local communities during this unprecedented time.

NADA President and CEO Peter Welch Announces Retirement at End of 2020

Prior to joining NADA, Welch held several positions with the California New Car Dealers Association (CNCDA), the nation’s largest state auto dealer association.

How Digital Retailing Impacts Profitability

NADA Academy instructor Michael Lucki and Roadster chief marketing officer Michelle Denogean examined profitability for dealership sales relative to a dealers’ digital retailing capabilities, and shared best practices on how to increase profitability per vehicle sold.

AutoNation Chairman and CEO Mike Jackson Talks COVID-19 Impact on CNBC’s Squawk Box

“I think it was a great moment for every dealership in America that proved to be a pillar of their communities.”

Accelerating Auto Trends in the Time of COVID-19

People are now more reliant on personally owned vehicles and here’s the key fact: 20% of people in the United States who do not currently own a vehicle, are now considering purchasing one.

Using Conversational AI to Boost Sales

In this day and age, mainstream communications platforms like email, phone calls and text messages alone are not enough to meaningfully engage with consumers.

Digital Marketing Framework for Navigating Uncertain Times

There is no one-size-fits-all solution in digital marketing for dealerships, especially during the current situation. Dealers must learn to use frameworks and data to make decisions on how to navigate uncertain times.

NADA Market Beat: April 2020 SAAR Falls to 8.6 Million Units

The April SAAR represents a drop of 47.6% compared to April 2019. Yet many industry watchers believe auto sales have bottomed out and are showing signs of recovery.

Best Ideas from NADA 20 Groups with Tom Carney

As local governments slowly begin reopening their economies in the coming weeks, dealerships are working hard to open their doors safely and efficiently.

Federal Appeals Court Holds That NJ CAR Has Standing To Sue Mazda For Franchise Law Violations

NADA is pleased to report a significant and favorable decision in a lawsuit that NJ CAR brought against Mazda for violating the New Jersey Franchises Practices Act.

ATD and 116 Industry Stakeholders Call for Suspension of Federal Excise Tax (FET) on Heavy-Duty Trucks and Trailers

ATD led a letter to congressional leaders urging suspension of the 12% federal excise tax (FET) on new heavy-duty trucks and trailers through 2021.

Reduce Annual Health Insurance Costs Within 90 Days

With local governments contemplating re-opening economies and workers in desperate need of paychecks, employers must prioritize health benefits and give employees the safety and peace of mind they need to resume their lives.

Proven Fixed Ops Strategies During COVID-19

NADA hosted a webinar, Proven Fixed Ops Strategies During COVID-19, offering members insights and best practices to keep their dealership service bays busy by sharing the right messaging with customers through the best channels.

ATD Wants Your Coronavirus Community Story

ATD wants to highlight what dealers are doing to support their local communities, including first responders, charitable organizations and families, during this difficult time.

What Exactly Is “Digital Retailing” and What Should Dealers Consider When Engaging Vendors?

As part of NADA’s Dealership Lifeline Webinar Series, NADA provided an overview of online sales and the types of technical assistance dealers will likely need to implement or enhance a customer-focused online sales experience.

More Best Ideas from NADA 20 Groups

Despite the economic turbulence, there are things dealers can do right now to improve their situation and begin preparing to re-open their doors safely.  

Kick-Start Auto Leads Before and After COVID-19

There’s a great opportunity for dealerships despite COVID-19 disruptions. That’s what Matt Niess, director of Business Development at Automotive-Mastermind, wants business owners to know in the Lifeline Series webinar.

NADA Chairman Praises Dealership Support of Local Communities During COVID-19

“It’s times like these that remind us what really matters most: our families at home, the people we see every day at work, our neighbors and our communities–the people who rely on us year after year to be there for them.”

NADA Chairman Rhett Ricart: We’ve Got This

As auto dealers, we know disruption; it isn’t new and it will never stop. In fact, we’ve found a way to grow and thrive out of disruption, and the coronavirus pandemic will serve as yet another example of dealers adapting and overcoming our challenges.

Digital Retailing Disruption – The Dealer Perspective

While the coronavirus pandemic accelerated the implementation of digital retailing tools, dealers are focused on aligning with their customers’ wants and needs.

The Best Ideas in the Worst of Times from ATD 20 Groups and Consultant Ray Grapsy

The role truck dealers play during a pandemic is critical. Ray Grapsy, ATD 20 Group consultant, presented the best ideas from 20 Group truck dealers in the lifeline series webinar The Best Ideas from ATD 20 Groups: In Times of COVID-19 Pandemic.

NADA Wants Your Coronavirus Community Story

NADA wants to highlight what dealers are doing to support their local communities, including first responders, charitable organizations and families, during this difficult time. Tell us about your experience and your staff, community and store.

NADA Leadership Hosts Virtual All Dealer Town Hall Meeting

NADA Chairman Rhett Ricart and NADA President and CEO Peter Welch provided insights into the current state of the auto retail environment and reviewed current NADA initiatives to help dealers manage COVID-19.

Best Practices for Using Zoom and Other Digital Collaboration Platforms

If you use Zoom for meetings and collaborations, there are ways to protect your organization and your meetings from disruption.

Online Sales: What Dealers Need to Know

Due to the coronavirus, new-vehicle sales have plummeted 34% in March…hundreds of showrooms are dark, with 22 states enforcing restrictions on in-person sales…and many businesses have shuttered under numerous shelter-in-place measures. Under these circumstances, dealers are rightly turning to online sales.

Keeping the Wheels Turning in the Accounting Office with a Remote Workforce

To help dealers ensure that their accounting departments continue to support the needs of the dealership, NADA hosted a webinar, Keeping the Wheels Turning in the Accounting Office with a Remote Workforce.

Best Ideas from NADA 20 Groups and Consultant Tim Gavin

Dealerships are powerful economic engines for America, and cash flow is the fuel that runs the motor. But right now, the gauge is nearing empty. Here’s how to start filling up.

Managing Service Operations: Making it through the COVID-19 Pandemic

As the coronavirus pandemic continues to hold the country captive, auto repair and service departments at franchised car dealers remain open for business, ensuring the safety and reliability of personal transportation for all Americans.

Build a 60 Day Profit Protection Plan

The fifth webinar in the NADA Dealership Lifeline Webinar Series explored how dealers can quickly adapt to the circumstances caused by the coronavirus pandemic and positively impact the profitability of their businesses.

An Employee Has COVID-19 Symptoms or Tests Positive…Here’s What to Do

The latest in NADA’s Dealership Lifeline Webinar series addresses the literal lifeline of your employees, your customers and all those involved when someone tests positive for the novel coronavirus—or has a suspected infection.

NADA Issues First Quarter 2020 Analysis of Auto Sales

As the first quarter of 2020 has come to a close, the National Automobile Dealers Association (NADA) issued an analysis of U.S. auto sales and the economy, including the initial impact of the COVID-19 pandemic on both.

Managing Cash Flow: Making it through the COVID-19 Pandemic

NADA experts from the Academy and 20 Group hosted a webinar offering dealers practical sources of immediate cash and other cash flow essentials to ensure that dealerships maintain the lifeblood of their business.

Peter Welch Shares What Dealers are Facing During COVID-19

NADA President and CEO Peter Welch spoke with Automotive News Publisher Jason Stein on the publication’s Daily Drive Podcast highlighting NADA’s efforts to support dealers during the COVID-19 pandemic.

Local Dealerships Are Supporting Their Communities During Pandemic

Even as they are operating in a challenging environment where customers and employees are staying home and the rules of operation change every day, auto dealers across the country are pitching in and doing their best to help their communities weather the pandemic.

NADA Market Beat: Light Vehicle Sales Down 34.1% in March Due to COVID-19

The SAAR of 11.4 million for March 2020 represents a decline of 34.1% compared to March 2019 and is the lowest monthly SAAR since April 2010.

Federal Tax Implications of COVID-19: Do You Know What They Are?

In this period of enormous economic strain, knowing the new tools that the IRS provides is the first step to a manageable and successful tax season.

NADA’s First Dealership Lifeline Webinar Series Program Offers Dealers Insights on SBA Paycheck Protection Program

To help navigate the PPP process and provide insights on what the new PPP means for small businesses, including dealers, NADA hosted a webinar on Wednesday, April 1.

Worst-Case Scenario: What to do if an Employee Tests Positive for Coronavirus

You’ve managed to keep your doors open, keep employees on the payroll, and to service the customers who are coming through your doors. Then the unthinkable happens…

ATD Helps Truck Dealers Navigate the Coronavirus Crisis

We are in uncharted territory. But we’ve weathered crises before, and we can do it again. ATD is here for you. I am here for you. We will make it through this together.

Register Today for NADA’s Latest Webinars

NADA is launching three new webinars to help dealers and their employees navigate today’s business realities.

Be on the Lookout for Fake Coronavirus Tracking Sites Infecting IT Systems

Hackers are leveraging the popularity of these tracking maps to steal usernames, passwords, credit card numbers, browsing history, cookies and other information stored in users’ browsers.

U.S. Chamber Issues Summary of New SBA Loan Programs

The CARES Act provides $2 trillion of stimulus to individuals, businesses, and hospitals and other impacted industries in response to the economic distress caused by the pandemic.

White House Provides Update on COVID-19 Pandemic

Today, the White House released an updated comprehensive list of tools and resources in the fight against coronavirus.

U.S. Weekly Jobless Claims Surge to Record 3.28 Million

Initial claims for unemployment benefits rose 3.00 million to a seasonally adjusted 3.28 million in the week ending March 21, eclipsing the previous record of 695,000 set in 1982, the Labor Department said.

Vehicles are Critical in a Lockdown

As Congress is poised to pass a historic $2 trillion stimulus package to address the impact of the escalating COVID-19 health crisis, America’s auto dealerships continue to work through the challenges of operating during the coronavirus pandemic.

How Commercial Trucks are Keeping America Stocked

In times of mass uncertainty, one critical and essential business is commercial truck sales and service, to keep the country stocked with basic necessities.

NADA Online Resources Offer Dealers Tools for Operating in a New Business Environment

As dealers are maneuvering their operations and adapting to the state of business stemming from the coronavirus, NADA has a number of resources to support dealers along the way.

Dealer Groups, ATD, Alliance for Automotive Innovation Urge Trump to Clarify Auto, Truck Sales as Essential

The ability to provide replacement cars and trucks in response to any number of scenarios will be vital to ensuring that those in need of reliable personal transportation continue to have access to it, the groups said, stressing that franchised car and truck dealers recognize the need to conduct even limited sales and leasing activities in manner that protects the general public, our customers and our employees.

Alliance for Automotive Innovation, NADA and MEMA Call on White House and Congress to Pass Economic Stimulus Package to Address COVID-19 Impact

The Alliance, NADA and MEMA have asked Congressional leaders and the White House to enact policies that provide immediate economic relief broadly, as well as to the auto industry, and that help all businesses work through the challenges arising from the coronavirus pandemic.

Auto Dealerships are Stepping Up During COVID-19

From increased sanitizing and cleaning to maintaining social distancing, auto dealerships are doing everything they can to keep their customers, employees and communities safe during the COVID-19 pandemic.

Necessary Car and Truck Sales are Essential Business

The Trump administration issued guidance classifying automotive service as essential. While the essential nature of automotive service is not really in question, as service and repair is required to keep America’s fleet of cars and trucks on the road.

Responding to Coronavirus: NADA Provides Updates on Action, New Law

The new law provides certain eligible employees with potential coronavirus-related emergency paid sick leave, emergency family and medical leave, and expanded unemployment insurance.

Detroit Automakers Idle U.S. Plants to Combat Coronavirus Outbreak

The Detroit Three automakers will shut down their U.S. plants to stop the spread of coronavirus, bowing to pressure from the union representing about 150,000 hourly workers at those facilities, industry officials said.

REPORT: Production Slowing as Sales Decrease

With showrooms slowing down, factory executives and industry analysts have slashed their sales forecasts, some by as much as half in the short term. Just a month ago, economists were predicting another robust sales year.

Detroit Automakers, UAW Agree to Curb Production to Contain Coronavirus

Detroit automakers and the United Auto Workers agreed on Tuesday to curtail production at the automakers’ U.S. factories, limiting the number of workers on the job at one time to prevent the spread of the COVID-19 disease among roughly 150,000 factory employees.

NADA and Alliance Call on Trump Administration to Consider Dealerships Essential Businesses

Given the lack of uniformity in how states and local municipalities taking action are classifying dealership sales, service and parts operations, NADA and the Alliance have requested that the U.S. government ensure that the nation’s motor vehicle fleet remains as safe and operational as possible by considering vehicle repair, maintenance and sales facilities as essential operations during the coronavirus outbreak.

NADA Show 2018 CEUs

Claim Your CEU Credits from NADA Show 2020

NADA Show 2020 offered dozens of opportunities to earn CEUs through our workshops and education sessions. Attendees, claim your credits today.

Dealers Should be on the Lookout for False Call “SPAM” Indications or Other Call Completion Issues

There have been many reports from healthcare providers, pharmacies, grocers, retailers, utility companies, banks, credit unions and financial service providers, among others, that routine, important customer service calls from are being blocked by the providers because of this protocol. NADA has recently received reports that dealers have also now begun to face these issues on calls made from their dealership.

ATD’s Success Depends on Our Members

The greatest secret of ATD is that you—our valued member—might not be taking advantage of your membership. I learned years ago that ATD offers so much to all its members.

NADA Show 2020 expo floor

NADA Show Wants to Hear From You

Tell us what you thought of our speakers, workshops, exhibitors and more in the NADA Show 2020 Attendee Survey, plus you could win free registration to next year’s Show!

Why Dealers Love Auto Shows

When it comes to building brand awareness and excitement, driving consumer traffic into dealerships and increasing vehicle sales, nothing beats an auto show, say dealers across the country.

The Academy Tradition: Setting the Standard for Lifelong Learning

What started as a program to prepare the sons and daughters of dealership owners to work in the family business has evolved into the premier educational opportunity for the entire automotive retail industry.

New Ford Tech’s FACT Program Celebrates 20-Year Relationship with Universal Technical Institute

For the aspiring service technician, Ford FACT—the high-tech training program offered by Ford and UTI—has a long and productive history.

Letter to the Editor: Peter Welch Responds to False Claims in Wall Street Journal Article

For the second time in three months, the Journal has cited fewer than a handful of cases as “proof” that fraud is widespread in the vehicle finance industry – which just so happens to engage in more than 35 million transactions every year.

NADA Market Beat: U.S. New Vehicle Sales Up 1.9% Year-Over-Year

New light-vehicle sales in February were strong, with a SAAR of 16.83 million units for the month—an increase of 1.9% compared to February 2019. Raw sales volume topped 1.3 million units, an increase of 8.4% compared to February of last year.

Women Driving Auto Retail Celebrates International Women’s Day

NADA is committed to empowering the voices of women not just on International Women’s Day, but every day of the year. The Women Driving Auto Retail initiative is just getting started in its mission to empower women already working in the industry and to attract more female employees.

Announcing NADA Experience Contest to Celebrate Academy’s 40 Years

To celebrate the 40th anniversary of NADA Academy, we are excited to announce the 2020 NADA Academy Experience Contest. The contest will showcase the lives and legacies of graduates who embody the mission of NADA academic excellence and leadership.

Tuning Up the “Dealership of Tomorrow” Insights

Mercer again delivered a thoroughly researched diagnosis, this time in the form of a report titled “The Dealership of Tomorrow 2.0: America’s Car Dealers Prepare for Change.” NADA and Mercer began to share the findings with NADA members at the Show in Las Vegas.

DOD Grants Joint NADA/AFSA Petition to Withdraw Q&A 2 from December 2017 MLA Interpretive Rule

“This is a great victory for military service members and their families. It is critically important for members of the military to have the ability to purchase valuable credit-related products such as optional GAP Waiver protection when they finance the purchase of a new vehicle.”

NADA Show 2021 Call for Speakers

NADA Show 2021 Call for Speakers Opens March 10

Read more about the Call for Speakers process and get ready to submit your workshop proposal for next year’s Show in New Orleans.

Who is your favorite Financial Coach?

NADA is offering a five-day Financial Management Seminar on March 16-2020 in Austin, Texas. This seminar is a great opportunity for your general manager and office manager/controller to learn how to mine information from your financial statement and improve overall operation and profitability. 

Inclusion, Inspiration and GM’s Mary Barra: A Recap of Day Four at NADA Show 2020

We promised we’d save the best for last and we did. NADA Show 2020 went out with a bang with a full day of education, networking, maker meetings and one-of-a-kind event programming including an exciting afternoon General Session featuring General Motors CEO Mary Barra.

“Change Accelerating”: GM’s Mary Barra Closes Out NADA Show 2020

NADA Show 2020’s Closing General Session gave attendees a chance to hear from one of the most influential and innovative CEOs in the automotive industry, General Motors Chairman and CEO Mary Barra.

New NADA Chairman Rhett Ricart Reminds Dealers, Auto Industry that “Dealers Thrive on Disruption”

NADA 2020 Chairman Rhett Ricart’s first message to America’s franchised auto dealers was straightforward: “You’ll be just fine.”

20 Minutes with ATD Chairman Steve Bassett

The ATD Show closed out its final day on Sunday, but newly installed ATD Chairman Steve Bassett stayed to do a NADA Live Stage session with NADA’s Jonathan Collegio.

NADA Announces Third Annual Women Driving Auto Retail Video Contest Winner at Show 2020

“The videos are truly inspiring and for many of us on this stage, they brought tears to our eyes,” said past ATD chairwoman Jodie Teuton. “We got so many great videos and it was hard to narrow it down to ten semifinalists.”

Assurant Supports NADA Foundation’s Workforce Initiative with $25,000 Donation

Assurant, Inc., a global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases like automobiles, has contributed $25,000 through its Assurant Foundation to the NADA Foundation’s Workforce Initiative.

KAR Global Auction Raises $97,487 for NADA Foundation to Benefit Canine Companions

Proceeds from the auction will benefit the NADA Foundation’s Frank E. McCarthy Memorial Program, which supports CCI; McCarthy was NADA’s chief executive from 1968 to 2001. To date, the KAR Global auctions have raised more than $586,500.

NADA 2020 Outlook

With a number of legislative wins under its’ belt and new state-of-the-art facilities, the NADA is in the best position it has ever been to advocate on behalf of dealers and provide them with all the educational tools and resources to run their businesses better.

Looking to the Future and Honoring the Auto Industry’s Best: A Recap of Day Three at NADA Show 2020

NADA Show 2020 went full throttle on its third day as thousands of dealers and managers, OEM execs, allied industry and international guests attended sessions, workshops and events carefully designed to help them learn, motivate, dive deep, and collaborate.  

Event Celebrates the Strides Women Have Made in the Auto Industry

This year is the 100th anniversary of women’s right to vote in the United States, so 2020 is an excellent time to celebrate the tremendous strides that women are making in the automotive industry and talk about ways to get even more women involved in the future.

Steve Bassett Takes the Helm of the American Truck Dealers

During his first speech as ATD chairman, Bassett, who also has locations in Toledo, Ohio and Indianapolis, shared his goals and platform for ATD during his two-year term.

Oscar Horton of Sun State International Trucks Selected as 2020 Truck Dealer of the Year

Oscar Horton from Sun State International Trucks, LLC in Tampa, Fla. was named the 2020 Truck Dealer of the Year.

How Dealerships Can Thrive in a Tight Job Market

Auto dealerships have many tools at their disposal to recruit and retain quality employees, and small tweaks to their hiring processes can pay dividends.

Retail Automotive Hiring Benchmarks

While dealerships respond to online consumer leads within 24 hours or less, it takes them five days or more to get back to a job applicant. “The biggest thing we can do to staff our dealerships is review applicants faster, respond quickly and have a consistent applicant process.”

How to Build a Diverse and Inclusive Dealership Culture

Most dealerships are aware of the impact and importance of diversity and inclusion in their workplaces. But what can dealers do to promote more diversity and inclusion?

Subaru’s CEO Tom Doll Discusses His Brand’s Ascent in Auto Sales

“Our retailers are our partners,” Doll tells Subaru retailers gathered at the 2020 NADA Show.

Outgoing 2019 NADA Chairman to Dealers: “Don’t Let Others Define Who You Are. You Are NADA”

In his outgoing remarks as 2019 NADA Chairman, Charlie Gilchrist thanked America’s franchised auto dealers for heeding the call to become involved in NADA, saying it was instrumental to many successful initiatives throughout the year.

Economics, Education and Excellence in Leadership: NADA Show 2020 Day 2 Recap

The sun was shining, the coffee was flowing, and the concourse of the Las Vegas Convention Center was packed for the start of Day 2 of NADA Show 2020 as more than 20,000 attendees got ready to learn, network and discover the latest trends and technology solutions at the “Automotive Industry Event of the Year.”

NADA’s Human Capital 20 Group Improves Employee Recruitment and Retention

Now, thanks to a partnership with Hireology, NADA’s Human Capital 20 Group is connecting human resources professionals so they can share best practices and resources to find, develop and retain talent.

Outgoing NADA Chairman Gilchrist Celebrates Contributions of Dealers

NADA Show 2020’s Opening General Session celebrated the contributions of local dealership leaders and the power of many voices speaking as one.

What Women Want: A Perspective on the Automotive Industry

What do women in automotive want? The same thing as everyone else. “Women want a place to grow and develop,” said Lori Wittman, senior vice president of Dealer Software Solutions for Cox Automotive.

ATD Chairwoman Jodie Teuton Touts Tenacity as Fuel Behind ATD’s Success

As she hands over the reins to incoming ATD chairman Steve Bassett, she reminded ATD members that their participation in the organization is vital and the value of engagement is unsurpassed.