Shortly after taking over as President and CEO of Volvo, Anders Gustafsson made an ambitious plan to meet with all 300 of the Swedish automaker’s U.S. dealers in one week.
“The key to our success has been thinking about the dealers upfront, to allow true collaboration with the brands and integration at a national level that is consistent all the way down to the local retail experience.”
When it comes to continuing education for managers at new-car dealerships, Shirley Quinn has experienced numerous training programs over her 43-year career working in the retail-automobile industry.
Many consumers who purchase new cars or trucks from local dealerships may not realize that the dealership actually owns those cars and trucks, which they purchase directly from the factories. So how are dealerships able to afford keeping an inventory of all of those new cars and trucks on their lots?
“I wish there had been an ATD Academy when I started in business,” said Bob Nuss, president of Nuss Truck Group in Rochester, Minn., which employs 320 people at eight locations.
Earlier this month I had the privilege of addressing the Automotive Press Association in Detroit. I told the journalists there that American auto dealers share the same passion: to serve the needs of the car-buying public as efficiently as we can.
Given the number of people affected and the sensitive type of information exposed, dealers should understand the basics of the breach and what it means for their customers.
MyDealership.org is an initiative by America’s local new car and truck dealerships, designed to show the benefits of local dealerships to consumers, local communities, and car manufacturers.
I am holding strong to the stance that if factory efforts such as stair-step incentive programs run afoul of everything we and our customers care about, including fairness and transparency, then we are obliged to tell our factory partners that the stairs are merely steps leading directly to the basement.
The August congressional recess presents a rare opportunity to educate our elected officials on our own home turfs and on our key policy issues.