Category: Dealership Operations

How to Increase Customer Retention and Grow Revenue

The annual Dealership Workforce Study (DWS) takes a hard look at your most valuable resource: your employees. Are you paying them competitively? Are your benefit packages in line with your peers’? Is turnover a problem, or is it par for the course?

Part 2. What Are Some Common Errors in WIP?

Do you pay attention to Work-in-Process? If not, you should. The best way to monitor this is to have this account on a schedule controlled by the RO number.

Reflecting the Community: Diversity at the Dealership

With demographics set to transform the face of America, the automobile industry is continuing to explore how dealers and automakers tackle the internal issue of how best to advance minority and women dealers and dealership managers and encourage diversity.

NADA Hails Supreme Court Decision on Encino Overtime Pay Case

“This decision upholds more than 40 years of consistent interpretation by the courts and the executive branch, and will allow the auto retail industry to continue structuring employment relationships that are efficient and beneficial to dealerships, their employees, and their customers.”

NADA Professional Series

New 2018 Professional Series Designed for Department Managers

In a little as three months, NADA’s new 2018 Professional Series can help department managers become recognized leaders in their dealer groups!

New Auto Recall Search Tool Unveiled at NADA Show

Automakers today announced the launch of a new tool aimed at increasing consumer participation in auto recalls.

NADA Live Stage: The Modern Dealership

Two dealers took to the NADA Live stage to share the innovations they’ve put in place at their dealerships and how it’s impacted the company culture.

#WomenInAutomotive Contest Winners

NADA launched its’ #WomenInAutomotive contest on social media. The response has been overwhelming and inspiring.

NADA Pavilion Membership

Update your Dealership Roster at NADA Show and ATD Show

Update your dealership roster at NADA Show and ATD Show to ensure all of your dealership staff has access to the full spectrum of NADA member benefits.

TIME and Ally Honor New-Car Dealers at NADA Show 2018

Forty-seven new-car dealers out of more than 16,500 nationwide candidates have been nominated for the 2018 TIME Dealer of the Year award.