Category: Dealership Operations

Are You Creating a ‘Culture of Coaching’ at Your Dealership?

Dealership managers who want to hone their management styles and establish a “culture of coaching” in all areas of the business will soon be able to participate in a new NADA Academy training program.

Why Can’t Some OEMs Just Do the Right (and Smart) Thing?

As we wind-down another good year of new-vehicle sales and get ready for what could be tougher sledding, I have a request for some of our OEM business partners: Do the right thing by your dealers—it’s also smart business.

What I Learned About Service Department Economics From My Third-Grade Grammar Teacher

Way back in third-grade, while I was daydreaming in Mrs. Watson’s class, I almost missed a lesson that would be a success-driver decades later.

An Old New Trend in F&I

Better customer satisfaction and faster transaction times are just a couple of benefits to this old-new trend. Many dealers are also seeing an increase in product sales.

Report: New-Car Dealership Employment and Wages Continue to Rise

Through the first half of 2018, the nation’s 16,794 franchised new-car dealerships employed more than 1.1 million people, up 0.8 percent compared to same period a year ago.

NADA Chairman Wes Lutz Injects Dose of Reality Into Mobility Debate

NADA Chairman Wes Lutz on Tuesday injected a dose of reality into the conversation about the future of mobility, directly challenging media narratives suggesting that ride-hailing will replace personal vehicle ownership.

Parts Obsolescence: The Snakes That Eat Profits, Freeze Working Capital, Scare Your Techs and Poison CSI

They slither through your parts department and feed off your dealership. They’re sneaky. They slink onto your shelves when you are busy or not paying attention. Obsolete parts hide out of sight and out of mind.

Dealership Management Training – An Investment in Future Success

New-car dealers looking to invest in the future of their dealership workforce should consider enrolling their managers in the new professional-training courses developed by the National Automobile Dealers Association.

My Dealership is Local: Auto Dealers Give Back to the Towns that Support Them

“You do it to try to help your community. You do it primarily because it’s of interest to you and helps a group of people, and thereby helps the community. The stronger your community, the better off everyone is and the better our business is.” 

New for NADA Show 2019 – NADA Professional Series Education Preview

NADA Show 2019 education programming will feature a preview of NADA’s newest dealership management training program, the NADA Professional Series. See first-hand why managers are looking to this program to supercharge their careers.