Category: Dealership Operations

An Old New Trend in F&I

Better customer satisfaction and faster transaction times are just a couple of benefits to this old-new trend. Many dealers are also seeing an increase in product sales.

Report: New-Car Dealership Employment and Wages Continue to Rise

Through the first half of 2018, the nation’s 16,794 franchised new-car dealerships employed more than 1.1 million people, up 0.8 percent compared to same period a year ago.

NADA Chairman Wes Lutz Injects Dose of Reality Into Mobility Debate

NADA Chairman Wes Lutz on Tuesday injected a dose of reality into the conversation about the future of mobility, directly challenging media narratives suggesting that ride-hailing will replace personal vehicle ownership.

Parts Obsolescence: The Snakes That Eat Profits, Freeze Working Capital, Scare Your Techs and Poison CSI

They slither through your parts department and feed off your dealership. They’re sneaky. They slink onto your shelves when you are busy or not paying attention. Obsolete parts hide out of sight and out of mind.

Dealership Management Training – An Investment in Future Success

New-car dealers looking to invest in the future of their dealership workforce should consider enrolling their managers in the new professional-training courses developed by the National Automobile Dealers Association.

My Dealership is Local: Auto Dealers Give Back to the Towns that Support Them

“You do it to try to help your community. You do it primarily because it’s of interest to you and helps a group of people, and thereby helps the community. The stronger your community, the better off everyone is and the better our business is.” 

New for NADA Show 2019 – NADA Professional Series Education Preview

NADA Show 2019 education programming will feature a preview of NADA’s newest dealership management training program, the NADA Professional Series. See first-hand why managers are looking to this program to supercharge their careers.

Conversion Tracking: How to Measure Digital Marketing Success

Conversion tracking measures and tracks how consumers are interacting with your digital marketing, and more importantly, whether you are “converting” a visitor into a customer, or at least, someone who takes an action after learning about your offer, product or service.

On the Cutting Edge: Modern Automotive Dealerships Revolutionize the Customer Experience

Today’s automotive dealership experience is nothing like the traditional, old-fashioned car-buying process that our parents and grandparents experienced.

The GDPR: How Does It Affect Your U.S. Business?

Before signing anything or struggling to understand exactly what the GDPR requires businesses to do, dealers should step back and consider whether they are subject to the GDPR.