Category: Dealership Operations

NADA Show 2019 to Offer Numerous NADA Expert-Led Workshops in San Francisco

“NADA is proud to showcase our world class education designed by the best subject matter experts in the industry, alongside our development team, to come up with the most relevant ways to make our dealers more successful today,” said Hal Wurster, vice president of NADA Dealership Operations.

NADA Market Beat: U.S. Light-Vehicle Sales Up 1.5%

Despite rising interest rates and a volatile stock market, U.S. light-vehicle sales closed out 2018 strong. The SAAR of 17.51 million in December 2018 was the second highest of the year, as sales for the month were up 1.5% compared to December 2017.

#WomenInAutomotive Video Contest: Share Your Story for a Chance to Win

Are you a woman who works in automotive retail? If yes, please share a quick video talking about your experience, and join us in encouraging other women to consider pursuing automotive careers!

Are You Creating a ‘Culture of Coaching’ at Your Dealership?

Dealership managers who want to hone their management styles and establish a “culture of coaching” in all areas of the business will soon be able to participate in a new NADA Academy training program.

Why Can’t Some OEMs Just Do the Right (and Smart) Thing?

As we wind-down another good year of new-vehicle sales and get ready for what could be tougher sledding, I have a request for some of our OEM business partners: Do the right thing by your dealers—it’s also smart business.

What I Learned About Service Department Economics From My Third-Grade Grammar Teacher

Way back in third-grade, while I was daydreaming in Mrs. Watson’s class, I almost missed a lesson that would be a success-driver decades later.

An Old New Trend in F&I

Better customer satisfaction and faster transaction times are just a couple of benefits to this old-new trend. Many dealers are also seeing an increase in product sales.

Report: New-Car Dealership Employment and Wages Continue to Rise

Through the first half of 2018, the nation’s 16,794 franchised new-car dealerships employed more than 1.1 million people, up 0.8 percent compared to same period a year ago.

NADA Chairman Wes Lutz Injects Dose of Reality Into Mobility Debate

NADA Chairman Wes Lutz on Tuesday injected a dose of reality into the conversation about the future of mobility, directly challenging media narratives suggesting that ride-hailing will replace personal vehicle ownership.

Parts Obsolescence: The Snakes That Eat Profits, Freeze Working Capital, Scare Your Techs and Poison CSI

They slither through your parts department and feed off your dealership. They’re sneaky. They slink onto your shelves when you are busy or not paying attention. Obsolete parts hide out of sight and out of mind.