Category: Dealership Operations

Calling All Truck Dealers: Take an ATD Class Live or Online

I invite all dealers and managers to continue pursuing education through ATD’s many curriculum offerings and training.

5 Dealership Safety Tips in Celebration of OSHA Safe + Sound

As operating in the coronavirus environment is the new normal, the week of Aug. 9 to 15 marks the Occupational Safety and Health Administration’s (OSHA) Safe + Sound Week.

Peer-Reviewed Study: Dealership Competition Lowers Consumer Prices

New study in the journal Applied Economics analyzed data on new car sales, finding that dealership competition “significantly” lowers consumer prices on new car and truck purchases.

Automotive Dealership Store

The Sad, Lazy Myth of the ‘Middleman’

Dealerships take care of their customers for the entire lifetime of the automobile across the entire automotive ecosystem, not just the point of sale.

2021 Auto Executive Webinar Series

2021 Auto Executive Outlook: What Dealers Need to Know for the New Year

Prepare your dealership team for the coming year and get ready for this year’s NADA Show with this timely dealer learning.

North Carolina Dealer Launches Classic Car Restoration Contest to Keep Service Department Employees Working

John Hiester of the Heister Automotive Group in Fuquay-Varina, N.C. created a competition pinning teams of service employees against each other to restore classic vehicles.

Virtual Exchange at NADA Show

Virtual Exchange Helps Dealers Brainstorm Business Challenges

Dealer-to-dealer discussions share solutions for the most pressing dealership business questions at NADA Show.

Relaunching the NADA Experience Contest to Celebrate Academy Alumni

To celebrate and recognize our alumni, we are excited to announce the relaunch of the NADA Academy Experience Contest. The contest will showcase the lives and legacies of graduates who embody the mission of NADA academic excellence and leadership.

Adapting Dealer and OEM Priorities in Light of Covid

We want to work with our OEM partners to ensure that the customer satisfaction that is at record levels stays that way.

OSHA Safe + Sound Week is Important Time to Audit Coronavirus Safety Standards at Dealerships

As operating in the coronavirus environment is the new normal, the Occupational Safety and Health Administration’s (OSHA) Safe + Sound Week, the week of August 10 to 16, is a good time to evaluate a dealership’s new operating procedures and optimize them for the long haul.

Dealers Win Critical Court Decision Against CDK, Reynolds & Reynolds

Dealers in Arizona scored a major victory late Friday when the U.S. District Court in Arizona ruled strongly in favor of a 2019 law that gives local dealerships greater ability to protect customer data that resides in dealer management systems.

Data Security and Privacy: What Dealers Need to Know

Increasingly stringent data security and privacy laws mean that technology providers will play a critical role in meeting these requirements for dealerships.

FCC Issues Ruling on “Peer-to-Peer” Texting Platforms

On June 25, 2020, the Federal Communications Commission (“FCC”) issued a Declaratory Ruling (“Ruling”) relating to text messages, autodialers, and the Telephone Consumer Protection Act (TCPA).

Dealerships Jobs Starting Climb Back From April Lows

New data out of the Bureau of Labor Statistics (BLS) shows that franchised dealerships added 80,200 jobs in May, an extremely encouraging sign for employment in U.S. automotive retail.

Top Google Analytic Reports Dealers Should Know

When COVID-19 shuttered showrooms and kept employees home, digital retailing became a necessity for many auto dealers. But simply conducting sales online is not enough.

NADA Hosts Second Virtual Town Hall Meeting Offering Dealers Latest Updates During COVID-19

While full recovery is months ahead, Chairman Rhett Ricart, and President and CEO Peter Welch addressed dealers during NADA’s second all-dealer virtual town hall on Thursday, May 22.

Comprehensive Planning for Reopening Your Dealership

Reopening dealerships safely requires a comprehensive checklist that includes every aspect of the business: facilities, inventory and employees.

NADA Chairman Says Dealers Are Helping America Get Back to Work

“America’s auto dealers are putting people back to work,” said NADA Chairman Rhett Ricart in a recent video message to dealers, employees and customers.

How Digital Retailing Impacts Profitability

NADA Academy instructor Michael Lucki and Roadster chief marketing officer Michelle Denogean examined profitability for dealership sales relative to a dealers’ digital retailing capabilities, and shared best practices on how to increase profitability per vehicle sold.

Accelerating Auto Trends in the Time of COVID-19

People are now more reliant on personally owned vehicles and here’s the key fact: 20% of people in the United States who do not currently own a vehicle, are now considering purchasing one.

Using Conversational AI to Boost Sales

In this day and age, mainstream communications platforms like email, phone calls and text messages alone are not enough to meaningfully engage with consumers.

Digital Marketing Framework for Navigating Uncertain Times

There is no one-size-fits-all solution in digital marketing for dealerships, especially during the current situation. Dealers must learn to use frameworks and data to make decisions on how to navigate uncertain times.

Best Ideas from NADA 20 Groups with Tom Carney

As local governments slowly begin reopening their economies in the coming weeks, dealerships are working hard to open their doors safely and efficiently.

Reduce Annual Health Insurance Costs Within 90 Days

With local governments contemplating re-opening economies and workers in desperate need of paychecks, employers must prioritize health benefits and give employees the safety and peace of mind they need to resume their lives.

Proven Fixed Ops Strategies During COVID-19

NADA hosted a webinar, Proven Fixed Ops Strategies During COVID-19, offering members insights and best practices to keep their dealership service bays busy by sharing the right messaging with customers through the best channels.

What Exactly Is “Digital Retailing” and What Should Dealers Consider When Engaging Vendors?

As part of NADA’s Dealership Lifeline Webinar Series, NADA provided an overview of online sales and the types of technical assistance dealers will likely need to implement or enhance a customer-focused online sales experience.

More Best Ideas from NADA 20 Groups

Despite the economic turbulence, there are things dealers can do right now to improve their situation and begin preparing to re-open their doors safely.  

Kick-Start Auto Leads Before and After COVID-19

There’s a great opportunity for dealerships despite COVID-19 disruptions. That’s what Matt Niess, director of Business Development at Automotive-Mastermind, wants business owners to know in the Lifeline Series webinar.

Digital Retailing Disruption – The Dealer Perspective

While the coronavirus pandemic accelerated the implementation of digital retailing tools, dealers are focused on aligning with their customers’ wants and needs.

The Best Ideas in the Worst of Times from ATD 20 Groups and Consultant Ray Grapsy

The role truck dealers play during a pandemic is critical. Ray Grapsy, ATD 20 Group consultant, presented the best ideas from 20 Group truck dealers in the lifeline series webinar The Best Ideas from ATD 20 Groups: In Times of COVID-19 Pandemic.

NADA Wants Your Coronavirus Community Story

NADA wants to highlight what dealers are doing to support their local communities, including first responders, charitable organizations and families, during this difficult time. Tell us about your experience and your staff, community and store.

Best Practices for Using Zoom and Other Digital Collaboration Platforms

If you use Zoom for meetings and collaborations, there are ways to protect your organization and your meetings from disruption.

Online Sales: What Dealers Need to Know

Due to the coronavirus, new-vehicle sales have plummeted 34% in March…hundreds of showrooms are dark, with 22 states enforcing restrictions on in-person sales…and many businesses have shuttered under numerous shelter-in-place measures. Under these circumstances, dealers are rightly turning to online sales.

Keeping the Wheels Turning in the Accounting Office with a Remote Workforce

To help dealers ensure that their accounting departments continue to support the needs of the dealership, NADA hosted a webinar, Keeping the Wheels Turning in the Accounting Office with a Remote Workforce.

Best Ideas from NADA 20 Groups and Consultant Tim Gavin

Dealerships are powerful economic engines for America, and cash flow is the fuel that runs the motor. But right now, the gauge is nearing empty. Here’s how to start filling up.

Managing Service Operations: Making it through the COVID-19 Pandemic

As the coronavirus pandemic continues to hold the country captive, auto repair and service departments at franchised car dealers remain open for business, ensuring the safety and reliability of personal transportation for all Americans.

Build a 60 Day Profit Protection Plan

The fifth webinar in the NADA Dealership Lifeline Webinar Series explored how dealers can quickly adapt to the circumstances caused by the coronavirus pandemic and positively impact the profitability of their businesses.

An Employee Has COVID-19 Symptoms or Tests Positive…Here’s What to Do

The latest in NADA’s Dealership Lifeline Webinar series addresses the literal lifeline of your employees, your customers and all those involved when someone tests positive for the novel coronavirus—or has a suspected infection.

Managing Cash Flow: Making it through the COVID-19 Pandemic

NADA experts from the Academy and 20 Group hosted a webinar offering dealers practical sources of immediate cash and other cash flow essentials to ensure that dealerships maintain the lifeblood of their business.

Local Dealerships Are Supporting Their Communities During Pandemic

Even as they are operating in a challenging environment where customers and employees are staying home and the rules of operation change every day, auto dealers across the country are pitching in and doing their best to help their communities weather the pandemic.

Federal Tax Implications of COVID-19: Do You Know What They Are?

In this period of enormous economic strain, knowing the new tools that the IRS provides is the first step to a manageable and successful tax season.

NADA’s First Dealership Lifeline Webinar Series Program Offers Dealers Insights on SBA Paycheck Protection Program

To help navigate the PPP process and provide insights on what the new PPP means for small businesses, including dealers, NADA hosted a webinar on Wednesday, April 1.

Worst-Case Scenario: What to do if an Employee Tests Positive for Coronavirus

You’ve managed to keep your doors open, keep employees on the payroll, and to service the customers who are coming through your doors. Then the unthinkable happens…

Register Today for NADA’s Latest Webinars

NADA is launching three new webinars to help dealers and their employees navigate today’s business realities.

Vehicles are Critical in a Lockdown

As Congress is poised to pass a historic $2 trillion stimulus package to address the impact of the escalating COVID-19 health crisis, America’s auto dealerships continue to work through the challenges of operating during the coronavirus pandemic.

NADA Online Resources Offer Dealers Tools for Operating in a New Business Environment

As dealers are maneuvering their operations and adapting to the state of business stemming from the coronavirus, NADA has a number of resources to support dealers along the way.

Dealer Groups, ATD, Alliance for Automotive Innovation Urge Trump to Clarify Auto, Truck Sales as Essential

The ability to provide replacement cars and trucks in response to any number of scenarios will be vital to ensuring that those in need of reliable personal transportation continue to have access to it, the groups said, stressing that franchised car and truck dealers recognize the need to conduct even limited sales and leasing activities in manner that protects the general public, our customers and our employees.

Auto Dealerships are Stepping Up During COVID-19

From increased sanitizing and cleaning to maintaining social distancing, auto dealerships are doing everything they can to keep their customers, employees and communities safe during the COVID-19 pandemic.

Responding to Coronavirus: NADA Provides Updates on Action, New Law

The new law provides certain eligible employees with potential coronavirus-related emergency paid sick leave, emergency family and medical leave, and expanded unemployment insurance.

Dealers Should be on the Lookout for False Call “SPAM” Indications or Other Call Completion Issues

There have been many reports from healthcare providers, pharmacies, grocers, retailers, utility companies, banks, credit unions and financial service providers, among others, that routine, important customer service calls from are being blocked by the providers because of this protocol. NADA has recently received reports that dealers have also now begun to face these issues on calls made from their dealership.

The Academy Tradition: Setting the Standard for Lifelong Learning

What started as a program to prepare the sons and daughters of dealership owners to work in the family business has evolved into the premier educational opportunity for the entire automotive retail industry.

Announcing NADA Experience Contest to Celebrate Academy’s 40 Years

To celebrate the 40th anniversary of NADA Academy, we are excited to announce the 2020 NADA Academy Experience Contest. The contest will showcase the lives and legacies of graduates who embody the mission of NADA academic excellence and leadership.

DOD Grants Joint NADA/AFSA Petition to Withdraw Q&A 2 from December 2017 MLA Interpretive Rule

“This is a great victory for military service members and their families. It is critically important for members of the military to have the ability to purchase valuable credit-related products such as optional GAP Waiver protection when they finance the purchase of a new vehicle.”

NADA Show 2021 Call for Speakers

NADA Show 2021 Call for Speakers Opens March 10

Read more about the Call for Speakers process and get ready to submit your workshop proposal for next year’s Show in New Orleans.

Who is your favorite Financial Coach?

NADA is offering a five-day Financial Management Seminar on March 16-2020 in Austin, Texas. This seminar is a great opportunity for your general manager and office manager/controller to learn how to mine information from your financial statement and improve overall operation and profitability. 

Retail Automotive Hiring Benchmarks

While dealerships respond to online consumer leads within 24 hours or less, it takes them five days or more to get back to a job applicant. “The biggest thing we can do to staff our dealerships is review applicants faster, respond quickly and have a consistent applicant process.”

How to Build a Diverse and Inclusive Dealership Culture

Most dealerships are aware of the impact and importance of diversity and inclusion in their workplaces. But what can dealers do to promote more diversity and inclusion?

NADA’s Human Capital 20 Group Improves Employee Recruitment and Retention

Now, thanks to a partnership with Hireology, NADA’s Human Capital 20 Group is connecting human resources professionals so they can share best practices and resources to find, develop and retain talent.

Digital Marketing: Align Your Measurement to Drive Foot Traffic

If you want to win in the dealership, you have to win online and Google can help, according to Brian Benstock of Paragon Honda and Paragon Acura in Woodside, New York.

The Modern Dealership: Increasing Revenue Streams

Trevor Gile, Motorcars Honda and Matt Gile of Motorcars Toyota, both in Cleveland, Ohio joined the Live Stage at NADA Show 2020 to share the innovations they’ve put in place at their dealerships.

Why LinkedIn for Auto Dealerships?

Many dealers already use LinkedIn to connect with colleagues and find potential employees. But can dealerships be getting more out of the social platform and, more importantly, how can they get their message in front of “intent driven” customers?

NADA Unveils New Analytics Platform at NADA Show

It’s a problem most dealerships face: they have invested in numerous digital marketing campaigns across a variety of platforms, but they have no way of knowing exactly how effective they are, or how well they are performing in relation to each other.

NADA Sets the Pace for Women Driving Auto Retail

The automotive industry is at a crossroads, but it’s not over personal ownership versus ridesharing or the future of autonomous vehicles. The auto industry is finally turning the corner when it comes to recognizing and supporting women in the industry.

No Better Time Than Now to Evaluate Dealership Website Accessibility

With the new year less than a month away, it is a good time for franchised new-car dealers to evaluate their websites for accessibility and reaffirm our commitment to website accessibility.

Ford Donates $100,000 to the NADA Foundation’s Workforce Initiative

“Ford joins an esteemed group of car and commercial truck manufacturers that support the NADA Foundation’s efforts to spark an interest in service technician careers.”

NADA Market Beat: U.S. New Vehicle Sales Down 1% Year-to-Date

The September SAAR of 17.19 million units represents a decline of only 0.8% compared to September of last year. And the year-to-date SAAR of 16.98 million units represents a decline of just 1%.

It’s Time to Get Our Arms Around the Data Quagmire

Technology vendors can provide tremendous value for dealers, but some vendors have abused their access to dealership systems in an effort to obtain and leverage customer data for themselves.

Always Be Prepared for Dealership Emergencies

How prepared are you for a catastrophe? You may not be in a hurricane, earthquake or tornado zone, but no one is excluded from the potential devastation of fire. Could you carry on and rebuild in the event of a partial or total loss of your physical property?

What do Car Dealerships Have to do With the NFL?

Ralph E. Hay was not only a great auto dealer, he was also a sports pioneer. In fact, it’s safe to say that if it wasn’t for this entrepreneurial auto dealer, the National Football League wouldn’t exist and it certainly wouldn’t be entering its 100th season this Sunday.

NADA and Reflection Software Win Gold Award for Training

The award-winning training video module, “Finding Meaning Behind the Words: How Video Scenarios Brought the DISC Model to Life for Dealerships,” is part of NADA’s Professional Series course in Leadership …

Where to Start – When Every Single Penny Counts

When every penny counts it’s up to office managers to control costs and motivate the dealership team to find inefficiencies.

What is the True Value of Your Dealership?

NADA is offering a new course, Dealership Buy, Sell or Hold, from Oct. 22-23, 2019 in Tysons, Va., that can help dealership owners make informed decisions. Participants will leave with an understanding of the buy/sell market, a roadmap to value, acquiring a simulated dealership and learning the realities of getting the house (OEMs) to approve the deal.

ATD Academy Class Sold Out for Fall 2019; Next Class Begins Spring 2020

ATD Academy Class 040 included 27 graduates from commercial-truck dealerships in the U.S. and Canada who attended six intensive week-long classroom sessions over a one-year period at ATD headquarters in Tysons, Va.

OSHA Safe + Sound Week is a Good Time to Evaluate Dealership Workplace Safety Standards

With the annual OSHA Safe + Sound Week upon us, it is a great time to evaluate your dealership’s workplace health and safety and review the tools available to enhance compliance

Hyundai Donates $50,000 to the NADA Foundation’s Workforce Initiative

“High school students, their advisors and parents need to know that today’s cars have more computing power than the systems that guided the Apollo astronauts to the moon.”

5 Reasons Service Tech Jobs are a Good Fit for Generation Z

America’s technical colleges and training programs graduate about 37,000 new technicians each year —leaving an annual shortage of approximately 39,000 trained technicians.

Study: Dealership Jobs Appeal to Generation Z

Move over millennials: a new generation is entering the workforce and they are increasingly attracted to careers in the automotive retail industry.

OPINION: Why I Disagree with Work-in-Process (WIP) Accounting Part II

Do you pay attention to Work In Process?  If not, you should.  Creating a schedule for WIP is the best way to monitor this account and uncover errors. If you don’t have WIP on a schedule, errors and omissions are difficult to detect.

The ‘Why and How’ of Creating a Culture of Coaching at Your Dealership

NADA provides the resources that cover all aspects of dealership operations, including how to create a culture of coaching, which will be covered in the upcoming seminar, Leadership Master Class, in Tysons, Va., from Sept. 23-27.

Dealer Data and Related Digital Issues are High Priority for NADA

The collection, storage, use and sharing of information raises many complicated legal, regulatory and business issues for dealers.

NADA Market Beat: U.S. Light-Vehicle Sales Down 4.5%

U.S. light-vehicle sales continued to fall in April, with a SAAR of 16.43 million—a decline of 4.5% compared to this time last year.

Toyota Donates $100,000 to the NADA Foundation’s Workforce Initiative

The National Automobile Dealers Association (NADA) Foundation’s multi-faceted initiative to spark interest in service technician careers at car and commercial truck dealerships is gaining financial support from across the entire industry.

A Guide to NADA Education Resources for Members

Dealer members and employees can choose from a variety of content, formats and delivery methods to meet their needs, schedules and budgets. NADA Education resources fall into two broad categories. Let’s take a look.

NADA Working With Junior Achievement to Prepare Next Generation

What began as a small organic initiative has turned into a relationship that continues to build momentum, evident by the engagement in the 2017-18 school year…

Participate in NADA’s 2019 Dealership Workforce Study Today

The study reveals hiring and retention trends and the generational and demographic makeup of the dealership workforce.

Submit NADA and ATD Show 2020 Workshop Proposals by April 2

NADA is looking for the next round of educational speakers who will deliver top-notch learning sessions at the NADA and ATD 2020 Shows. Submit your proposal by April 2 to be considered.

Happy International Women’s Day to all #WomenInAutomotive

Today is about celebrating women! And one of the best ways we can celebrate ourselves is to exercise self-care and maintain a good work/life balance.

‘Share the Love:’ How NADA 20 Group Helped This Subaru Dealership Save $4 Million

Heuberger Subaru in Colorado Springs, Colorado has been the leading seller of Subaru cars in the nation for 10 years running. So why did this successful dealership need the help of NADA’s 20 Group consulting services?

Where do Obsolete Parts Come From?

So how did those obsolete parts get onto your shelves? Surely, you didn’t put them there on purpose.

Steering the Next Generation of Service Technicians

Nick Latino shares the tools that helped him cruise to success in his career.

Cleaning Up Obsolete Parts: Turn Loss to Profit in Three Moves

So. You’ve awakened to the fact that you have an obsolete parts problem. It’s pushing your expenses up, your productivity and profit down, and driving your best techs away.

One NADA

NADA is the force that unites new-car dealerships against the obstacles they couldn’t overcome individually.

How to Sabotage Repeat Vehicles Sales in Seven Steps

For the next few minutes, let’s think of the obsolete parts on your shelves as if they are the first domino in a series within your dealership.

Setting Performance Goals for Employees Drives Dealership Success

No one can achieve their most challenging goals without help. We all need support and assistance from our managers, peers and our team of employees to ensure our success.

Lost Sales and Flossing

I get asked every week by NADA Academy Students, “If tracking lost sales is so important, why do our parts department managers brush it off like it’s no big deal?” Well there could be many reasons.

NADA Market Beat: U.S. Light-Vehicle Sales Down 3%

U.S. light-vehicle sales fell by 3.0% compared to this time last year. Many segments posted declines or were flat, although the popular pickup and crossover segments gained market share relative to January 2018.

Solving the Technician Shortage Crisis

The NADA Foundation recently launched a new Workforce Initiative designed to promote technician careers among target demographics across the country.

NADA Academy classrooms

With Knowledge to Spare

How NADA’s education and training programs are responding to dealers’ needs, preparing the next generation of leaders

National Automobile Dealers Association, Tysons, Va.

2018 NADA Year in Review

In 2018, NADA was active on many fronts, including several legislative and regulatory actions that have had a powerful impact on dealers and their stores.

NADA Foundation Launches Workforce Initiative Interactive Website for Aspiring Service Techs

The National Automobile Dealers Association (NADA) Foundation has announced the next phase of its Workforce Initiative, which includes the launch of a new consumer-facing website – http://www.nadafoundation.org – to promote the value of service technician jobs…