I invite all dealers and managers to continue pursuing education through ATD’s many curriculum offerings and training.
As operating in the coronavirus environment is the new normal, the week of Aug. 9 to 15 marks the Occupational Safety and Health Administration’s (OSHA) Safe + Sound Week.
New study in the journal Applied Economics analyzed data on new car sales, finding that dealership competition “significantly” lowers consumer prices on new car and truck purchases.
Prepare your dealership team for the coming year and get ready for this year’s NADA Show with this timely dealer learning.
North Carolina Dealer Launches Classic Car Restoration Contest to Keep Service Department Employees Working
John Hiester of the Heister Automotive Group in Fuquay-Varina, N.C. created a competition pinning teams of service employees against each other to restore classic vehicles.
Dealer-to-dealer discussions share solutions for the most pressing dealership business questions at NADA Show.
To celebrate and recognize our alumni, we are excited to announce the relaunch of the NADA Academy Experience Contest. The contest will showcase the lives and legacies of graduates who embody the mission of NADA academic excellence and leadership.
We want to work with our OEM partners to ensure that the customer satisfaction that is at record levels stays that way.
As operating in the coronavirus environment is the new normal, the Occupational Safety and Health Administration’s (OSHA) Safe + Sound Week, the week of August 10 to 16, is a good time to evaluate a dealership’s new operating procedures and optimize them for the long haul.
Dealers in Arizona scored a major victory late Friday when the U.S. District Court in Arizona ruled strongly in favor of a 2019 law that gives local dealerships greater ability to protect customer data that resides in dealer management systems.
Increasingly stringent data security and privacy laws mean that technology providers will play a critical role in meeting these requirements for dealerships.
On June 25, 2020, the Federal Communications Commission (“FCC”) issued a Declaratory Ruling (“Ruling”) relating to text messages, autodialers, and the Telephone Consumer Protection Act (TCPA).
While full recovery is months ahead, Chairman Rhett Ricart, and President and CEO Peter Welch addressed dealers during NADA’s second all-dealer virtual town hall on Thursday, May 22.
Reopening dealerships safely requires a comprehensive checklist that includes every aspect of the business: facilities, inventory and employees.
“America’s auto dealers are putting people back to work,” said NADA Chairman Rhett Ricart in a recent video message to dealers, employees and customers.
NADA Academy instructor Michael Lucki and Roadster chief marketing officer Michelle Denogean examined profitability for dealership sales relative to a dealers’ digital retailing capabilities, and shared best practices on how to increase profitability per vehicle sold.
There is no one-size-fits-all solution in digital marketing for dealerships, especially during the current situation. Dealers must learn to use frameworks and data to make decisions on how to navigate uncertain times.
With local governments contemplating re-opening economies and workers in desperate need of paychecks, employers must prioritize health benefits and give employees the safety and peace of mind they need to resume their lives.
NADA hosted a webinar, Proven Fixed Ops Strategies During COVID-19, offering members insights and best practices to keep their dealership service bays busy by sharing the right messaging with customers through the best channels.
As part of NADA’s Dealership Lifeline Webinar Series, NADA provided an overview of online sales and the types of technical assistance dealers will likely need to implement or enhance a customer-focused online sales experience.
There’s a great opportunity for dealerships despite COVID-19 disruptions. That’s what Matt Niess, director of Business Development at Automotive-Mastermind, wants business owners to know in the Lifeline Series webinar.
While the coronavirus pandemic accelerated the implementation of digital retailing tools, dealers are focused on aligning with their customers’ wants and needs.
The role truck dealers play during a pandemic is critical. Ray Grapsy, ATD 20 Group consultant, presented the best ideas from 20 Group truck dealers in the lifeline series webinar The Best Ideas from ATD 20 Groups: In Times of COVID-19 Pandemic.
NADA wants to highlight what dealers are doing to support their local communities, including first responders, charitable organizations and families, during this difficult time. Tell us about your experience and your staff, community and store.
If you use Zoom for meetings and collaborations, there are ways to protect your organization and your meetings from disruption.
Due to the coronavirus, new-vehicle sales have plummeted 34% in March…hundreds of showrooms are dark, with 22 states enforcing restrictions on in-person sales…and many businesses have shuttered under numerous shelter-in-place measures. Under these circumstances, dealers are rightly turning to online sales.
To help dealers ensure that their accounting departments continue to support the needs of the dealership, NADA hosted a webinar, Keeping the Wheels Turning in the Accounting Office with a Remote Workforce.
Dealerships are powerful economic engines for America, and cash flow is the fuel that runs the motor. But right now, the gauge is nearing empty. Here’s how to start filling up.
As the coronavirus pandemic continues to hold the country captive, auto repair and service departments at franchised car dealers remain open for business, ensuring the safety and reliability of personal transportation for all Americans.
The fifth webinar in the NADA Dealership Lifeline Webinar Series explored how dealers can quickly adapt to the circumstances caused by the coronavirus pandemic and positively impact the profitability of their businesses.
The latest in NADA’s Dealership Lifeline Webinar series addresses the literal lifeline of your employees, your customers and all those involved when someone tests positive for the novel coronavirus—or has a suspected infection.
NADA experts from the Academy and 20 Group hosted a webinar offering dealers practical sources of immediate cash and other cash flow essentials to ensure that dealerships maintain the lifeblood of their business.
Even as they are operating in a challenging environment where customers and employees are staying home and the rules of operation change every day, auto dealers across the country are pitching in and doing their best to help their communities weather the pandemic.
In this period of enormous economic strain, knowing the new tools that the IRS provides is the first step to a manageable and successful tax season.
NADA’s First Dealership Lifeline Webinar Series Program Offers Dealers Insights on SBA Paycheck Protection Program
To help navigate the PPP process and provide insights on what the new PPP means for small businesses, including dealers, NADA hosted a webinar on Wednesday, April 1.
You’ve managed to keep your doors open, keep employees on the payroll, and to service the customers who are coming through your doors. Then the unthinkable happens…
As Congress is poised to pass a historic $2 trillion stimulus package to address the impact of the escalating COVID-19 health crisis, America’s auto dealerships continue to work through the challenges of operating during the coronavirus pandemic.
As dealers are maneuvering their operations and adapting to the state of business stemming from the coronavirus, NADA has a number of resources to support dealers along the way.
Dealer Groups, ATD, Alliance for Automotive Innovation Urge Trump to Clarify Auto, Truck Sales as Essential
The ability to provide replacement cars and trucks in response to any number of scenarios will be vital to ensuring that those in need of reliable personal transportation continue to have access to it, the groups said, stressing that franchised car and truck dealers recognize the need to conduct even limited sales and leasing activities in manner that protects the general public, our customers and our employees.
From increased sanitizing and cleaning to maintaining social distancing, auto dealerships are doing everything they can to keep their customers, employees and communities safe during the COVID-19 pandemic.
The new law provides certain eligible employees with potential coronavirus-related emergency paid sick leave, emergency family and medical leave, and expanded unemployment insurance.
There have been many reports from healthcare providers, pharmacies, grocers, retailers, utility companies, banks, credit unions and financial service providers, among others, that routine, important customer service calls from are being blocked by the providers because of this protocol. NADA has recently received reports that dealers have also now begun to face these issues on calls made from their dealership.
What started as a program to prepare the sons and daughters of dealership owners to work in the family business has evolved into the premier educational opportunity for the entire automotive retail industry.
To celebrate the 40th anniversary of NADA Academy, we are excited to announce the 2020 NADA Academy Experience Contest. The contest will showcase the lives and legacies of graduates who embody the mission of NADA academic excellence and leadership.
“This is a great victory for military service members and their families. It is critically important for members of the military to have the ability to purchase valuable credit-related products such as optional GAP Waiver protection when they finance the purchase of a new vehicle.”
NADA is offering a five-day Financial Management Seminar on March 16-2020 in Austin, Texas. This seminar is a great opportunity for your general manager and office manager/controller to learn how to mine information from your financial statement and improve overall operation and profitability.
While dealerships respond to online consumer leads within 24 hours or less, it takes them five days or more to get back to a job applicant. “The biggest thing we can do to staff our dealerships is review applicants faster, respond quickly and have a consistent applicant process.”
Most dealerships are aware of the impact and importance of diversity and inclusion in their workplaces. But what can dealers do to promote more diversity and inclusion?
Now, thanks to a partnership with Hireology, NADA’s Human Capital 20 Group is connecting human resources professionals so they can share best practices and resources to find, develop and retain talent.
If you want to win in the dealership, you have to win online and Google can help, according to Brian Benstock of Paragon Honda and Paragon Acura in Woodside, New York.
Trevor Gile, Motorcars Honda and Matt Gile of Motorcars Toyota, both in Cleveland, Ohio joined the Live Stage at NADA Show 2020 to share the innovations they’ve put in place at their dealerships.
Many dealers already use LinkedIn to connect with colleagues and find potential employees. But can dealerships be getting more out of the social platform and, more importantly, how can they get their message in front of “intent driven” customers?
It’s a problem most dealerships face: they have invested in numerous digital marketing campaigns across a variety of platforms, but they have no way of knowing exactly how effective they are, or how well they are performing in relation to each other.
The automotive industry is at a crossroads, but it’s not over personal ownership versus ridesharing or the future of autonomous vehicles. The auto industry is finally turning the corner when it comes to recognizing and supporting women in the industry.
With the new year less than a month away, it is a good time for franchised new-car dealers to evaluate their websites for accessibility and reaffirm our commitment to website accessibility.
The September SAAR of 17.19 million units represents a decline of only 0.8% compared to September of last year. And the year-to-date SAAR of 16.98 million units represents a decline of just 1%.
Technology vendors can provide tremendous value for dealers, but some vendors have abused their access to dealership systems in an effort to obtain and leverage customer data for themselves.
How prepared are you for a catastrophe? You may not be in a hurricane, earthquake or tornado zone, but no one is excluded from the potential devastation of fire. Could you carry on and rebuild in the event of a partial or total loss of your physical property?
Ralph E. Hay was not only a great auto dealer, he was also a sports pioneer. In fact, it’s safe to say that if it wasn’t for this entrepreneurial auto dealer, the National Football League wouldn’t exist and it certainly wouldn’t be entering its 100th season this Sunday.
The award-winning training video module, “Finding Meaning Behind the Words: How Video Scenarios Brought the DISC Model to Life for Dealerships,” is part of NADA’s Professional Series course in Leadership …
NADA is offering a new course, Dealership Buy, Sell or Hold, from Oct. 22-23, 2019 in Tysons, Va., that can help dealership owners make informed decisions. Participants will leave with an understanding of the buy/sell market, a roadmap to value, acquiring a simulated dealership and learning the realities of getting the house (OEMs) to approve the deal.
ATD Academy Class 040 included 27 graduates from commercial-truck dealerships in the U.S. and Canada who attended six intensive week-long classroom sessions over a one-year period at ATD headquarters in Tysons, Va.
With the annual OSHA Safe + Sound Week upon us, it is a great time to evaluate your dealership’s workplace health and safety and review the tools available to enhance compliance
Do you pay attention to Work In Process? If not, you should. Creating a schedule for WIP is the best way to monitor this account and uncover errors. If you don’t have WIP on a schedule, errors and omissions are difficult to detect.
NADA provides the resources that cover all aspects of dealership operations, including how to create a culture of coaching, which will be covered in the upcoming seminar, Leadership Master Class, in Tysons, Va., from Sept. 23-27.
The collection, storage, use and sharing of information raises many complicated legal, regulatory and business issues for dealers.
The National Automobile Dealers Association (NADA) Foundation’s multi-faceted initiative to spark interest in service technician careers at car and commercial truck dealerships is gaining financial support from across the entire industry.
Dealer members and employees can choose from a variety of content, formats and delivery methods to meet their needs, schedules and budgets. NADA Education resources fall into two broad categories. Let’s take a look.
What began as a small organic initiative has turned into a relationship that continues to build momentum, evident by the engagement in the 2017-18 school year…
The study reveals hiring and retention trends and the generational and demographic makeup of the dealership workforce.
NADA is looking for the next round of educational speakers who will deliver top-notch learning sessions at the NADA and ATD 2020 Shows. Submit your proposal by April 2 to be considered.
Today is about celebrating women! And one of the best ways we can celebrate ourselves is to exercise self-care and maintain a good work/life balance.
Heuberger Subaru in Colorado Springs, Colorado has been the leading seller of Subaru cars in the nation for 10 years running. So why did this successful dealership need the help of NADA’s 20 Group consulting services?
So. You’ve awakened to the fact that you have an obsolete parts problem. It’s pushing your expenses up, your productivity and profit down, and driving your best techs away.
For the next few minutes, let’s think of the obsolete parts on your shelves as if they are the first domino in a series within your dealership.
U.S. light-vehicle sales fell by 3.0% compared to this time last year. Many segments posted declines or were flat, although the popular pickup and crossover segments gained market share relative to January 2018.
The National Automobile Dealers Association (NADA) Foundation has announced the next phase of its Workforce Initiative, which includes the launch of a new consumer-facing website – http://www.nadafoundation.org – to promote the value of service technician jobs…