Due to the coronavirus, new-vehicle sales have plummeted 34% in March…hundreds of showrooms are dark, with 22 states enforcing restrictions on in-person sales…and many businesses have shuttered under numerous shelter-in-place measures. Under these circumstances, dealers are rightly turning to online sales.
The new law provides certain eligible employees with potential coronavirus-related emergency paid sick leave, emergency family and medical leave, and expanded unemployment insurance.
There have been many reports from healthcare providers, pharmacies, grocers, retailers, utility companies, banks, credit unions and financial service providers, among others, that routine, important customer service calls from are being blocked by the providers because of this protocol. NADA has recently received reports that dealers have also now begun to face these issues on calls made from their dealership.
“This is a great victory for military service members and their families. It is critically important for members of the military to have the ability to purchase valuable credit-related products such as optional GAP Waiver protection when they finance the purchase of a new vehicle.”
NADA Show Legal and Regulatory education sessions will address the latest hot topics for dealers and provide the information you need to stay up-to-date with dealership processes.
With the new year less than a month away, it is a good time for franchised new-car dealers to evaluate their websites for accessibility and reaffirm our commitment to website accessibility.
While we all support protecting customer information and dealers should proactively review with their vendors the adequacy of their security measures, the FTC’s proposed one-size-fits-all rulemaking is not the right approach.
With the annual OSHA Safe + Sound Week upon us, it is a great time to evaluate your dealership’s workplace health and safety and review the tools available to enhance compliance
The FTC announced the second in a series of recent enforcement actions against a variety of small businesses under the CRFA. The announcement outlined two proposed FTC administrative complaints and orders against businesses who allegedly were using form contracts to impede honest customer reviews as well as proposed settlements.